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FAQ
Thank you for visiting ConnectIT Online
Below are some of the Frequently Asked Questions related to purchasing and shipping.
If you require more assistance, please email admin@connect-it.com.sg and we will reply to you within 24 hours.
General Questions
For convenience, we offer a wide range of payment modes at our retail stores.
- Cash
- GrabPay
- Credit Cards - Master, Visa, Amex, Union, JCB
- Installment Payments for UOB issued credit cards for purchases above $1,000. Selection of 6 or 12-mth tenure.
- Atome, buy now, pay later. Split your payments into 3.
- In-mall vouchers at the respective branches.
Our online store accepts:
- Credit Card via Stripe
- PayNow Corporate
For bulk purchases (more than 20 sets per model), please send your request to admin@connect-it.com.sg for a quote.
Sign-up for ConnectIT membership to enjoy discounts. Member's pricing applies to all products in-store, where prices are at least 3% lower than the usual price.
Membership fee is waived indefinitely, and you can sign up at any retail stores or online. Member's pricing applies to ConnectIT online.
Applies only to visiting tourists with a valid visa in Singapore, subject to the prevailing Terms & Conditions by Global Tax-Free.
We are a registered company through Global Tax-Free. You will need to present your passport upon purchase, and our staff will issue an eTRS transaction for you to present at the Global Tax-Free kiosk at the airport. Only for in-store purchases, online transactions are not applicable.
Shipping Information
Economy Shipping - approximately 3-4 days upon successful check-out.
Express Shipping - same-day shipping, subject to availability of stocks.If the product is received in faulty condition, we will honor a one-to-one exchange within 7 days. Customers are to either return ship the parcel (at their own cost) or to do a physical exchange at our retail store(s).
We ship to all locations in Singapore with parcel rates (economy shipping) starting from $3.99. There may be occasional promotions for complimentary shipping.
International shipping is available and provided by DHL. Rates will be computed based on the address input during checkout.